Refund policy

Refund & Return Policy

Thank you for shopping with us! We want you to love your lash supplies. Please read our return and refund policy below.

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💌 Returns

We accept returns on eligible items within 24-48 hours of delivery.

To be eligible for a return:

    •    Items must be unused, unopened, and in original packaging

    •    A receipt or proof of purchase is required

Due to hygiene and safety standards, we cannot accept returns on:

    •    Used or opened lash products

    •    Lash adhesives, liquids, or tools that have been unsealed or damaged by buyer 

    •    Clearance, promotional, or final sale items

To start a return, please contact us at [marielbeautyus.customerservice@gmail.com] with your order number and the reason for your return. We will provide you with return instructions.

Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.

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🔁 Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your item (if eligible) and place a new order.

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💳 Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

    •    Approved refunds will be issued to your original payment method

    •    Please allow 5–10 business days for the refund to appear on your account

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📦 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please email us at [marielbeautyus.customerservice@gmail.com] within 48 hours of delivery. Include:

    •    Your order number

    •    A clear photo of the item and packaging

We’ll send a replacement or issue a full refund if the mistake is on our end.

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🛎️ Questions?

We’re here to help! Contact our support team at:

📧 [marielbeautyus.customerservice@gmail.com]